Refund policy

In- Store Return Policy:

 If ever a customer is not happy with their purchase – we request that ¾ of the product be returned with their receipt.  So be sure to give them a receipt! An exchange can be made or a store credit is given which is good for 30 days.  We are unable to refund any form of payment for a product that has left the store.

If your king cake doesn't have a baby inside, we apologize for our human error. We will not be able to ship another king cake for this mistake. Please accept our apologies.

Nationwide Shipping Return Policy:

 Nonna Randazzo’s Bakery takes great pride in our King Cakes and each cake is packed for shipping the day it is baked to ensure freshness.

If Nonna Randazzo’s Bakery or our shipping provider is at fault for a failed delivery, we will reship your cake on the next available regular shipping date.  No refunds are given for incomplete or wrong addresses.  If a cake is forwarded due to a wrong address, additional charges of $10 will be billed to the customer’s credit card.

 Delays resulting from inclement weather are not covered. 

Once a delivery has been attempted (a call tag left) delays resulting from setting up a second delivery attempt or pick-up are not covered. 

 We offer two options for delays resulting from the shipping company:

1)  Refund shipping charges if you wish to keep the cake or

2) Cake reshipped if you wish to return the delayed cake.

 Damage & unsuccessful deliveries are not common – ONLY 1 – 1.5 % claims are processed per season from all of the cakes that we ship. 

 If the cake is damaged in shipping, we will gladly process a damage claim.  Claims must be made within 5 days of receipt.  The shipping company may require that the damaged cake, box & all items included in package be picked up for inspection; so please do not discard the box, cake or any of its contents.  Photos of damaged cake and packaging are required for filing claims and should be forwarded to our shipping department to expedite the completion of your claim.

 Packages left at the door – sometimes a shipper will leave the package at the door if they determine it is safe. 

 Apartments, Condos, Military Bases, Dormitories, Hotels, Hospitals – shipments are usually directed to a complex office or receiving department which may result in delays.  We recommend letting the recipient know they will be receiving a package so they can be on the look-out for it.  No refunds are given due to this delay.

Deliveries to extended delivery areas are not guaranteed and additional charges will be billed.

International deliveries are not guaranteed.  Additional charges apply and you must call this order into our shipping department at 985-214-8600, Monday – Friday 9 am til 4 pm during King Cake season.

King Cakes are perishable food items and therefore cannot be returned.

Additional questions or problems may be directed to our shipping department and will be handled on individual basis according to our store policy.