Shipping Info

Package Details:

Freshly baked king cake

Package of  Nonna Randazzo’s specially roasted Coffee & Chicory*

Mardi Gras Beads*

King Cake History with Mardi Gras Artwork by Gretchen Armbruster suitable for framing*

Standard Overnight Shipping within CONTINENTAL US

* While supplies last

Shipping Details:

We use UPS.

 

Price includes Next Day Delivery where service is available in the continental US

Delivery should be made by “end of business day” for UPS. 

 

Saturday delivery, Monday delivery or UPS extended delivery areas, additional charges will apply. 

 

Delivery service upgrades to UPS A.M. may be available.  Additional charges will be incurred. 

 

Additional $20 Saturday delivery charge

Additional $20 Monday delivery charge (except the two Mondays before Mardi Gras)

 

If you need a cake shipped TODAY call the shop at 985-898-2444 to inquire availability. 

 

For additional information please review our shipping policy. 

 

Corporate Quantity Discounts are available – please call for details.

 

Return Policy:

 

Nonna Randazzo’s Bakery takes great pride in our king cakes and each cake is packed for shipping the day it is baked to ensure freshness.

 

Price includes Next Day Delivery where service is available in the continental US

Delivery should be made by “end of business day” for UPS. 

 

If Nonna Randazzo’s Bakery or our shipping provider is at fault for a failed delivery, we will reship your cake on the next available regular shipping date.  No refunds are given for incomplete or wrong addresses.  If a cake is forwarded due to a wrong address, additional charges of $10 will be billed to the customer’s credit card.

 

Delays resulting from inclement weather are not covered

Once a delivery has been attempted (a call tag left) delays resulting from setting up a second delivery attempt or pick-up are not covered. 

 

We offer two options for delays resulting from the shipping company:

1)  Refund shipping charges if you wish to keep the cake or

2) Cake reshipped if you wish to return the delayed cake.

 

Damage & unsuccessful deliveries are not common – ONLY 1 – 1.5 % claims are processed per season from all of the cakes that we ship. 

 

If the cake is damaged in shipping, we will gladly process a damage claim.  Claims must be made within 5 days of receipt.  The shipping company may require that the damaged cake, box & all items included in package be picked up for inspection; so please do not discard the box, cake or any of its contents.  Photos of damaged cake and packaging are required for filing claims and should be forwarded to our shipping department to expedite the completion of your claim.

 

Packages left at the door – sometimes a shipper will leave the package at the door if they determine it is safe. 

 

 

 

Apartments, Condos, Military Bases, Dormitories, Hotels, Hospitals – shipments are usually directed to a complex office or receiving department which may result in delays.  We recommend letting the recipient know they will be receiving a package so they can be on the look-out for it.  No refunds are given due to this delay.

 

Deliveries to extended delivery areas are not guaranteed and additional charges will be billed.

 

International deliveries are not guaranteed.  Additional charges apply and you must call this order into our shipping department at 985-898-2444, Monday – Friday 9 am til 4 pm during king cake season.

 

King Cakes are perishable food items and therefore cannot be returned.

 

Additional questions or problems may be directed to our shipping department and will be handled on individual basis according to our store policy.

 

 

King Cake Season Shipping Information:

As Mardi Gras Day nears, demand for Nonna Randazzo’s award winning king cakes skyrocket.  In order for our bakers to uphold our family tradition of delicious king cakes, shipping dates may close early. Don’t let the parade pass you by – ORDER EARLY!

King Cake season is from January 3rd through Mardi Gras Day.

King Cake shipping is offered year-around, with limited delivery days and cake options.

King Cake orders during King Cake season are shipped Monday through Thursday for delivery Tuesday through Friday.


Please select a delivery date on our calendar.  If no date is chosen, your order will be baked and shipped on the next regular available shipping day. 

UPS does not offer shipping to PO boxes or APO/FPO addresses.

Standard delivery is offered to most cities in the continental US. 

Extended delivery areas/rural areas may require a service upgrade to ensure next day delivery.

Delivery to Hawaii, Alaska, Puerto Rico and International addresses can be shipped by calling Nonna Randazzo’s shipping department 985-898-2444.